Terms of Service

These Terms of Service (the "Agreement") are issued by OfficeStaff AI Pty Ltd (ABN 12 695 104 155) ("OfficeStaff.ai", "we", "us" or "our"). They cover your use of OfficeStaff.ai and any websites, software, messaging, AI Receptionist, website building, advisory and other services we provide (the "Services"). By using the Services, you ("you") agree to this Agreement for yourself or for the business you represent. If you do not agree, please do not use the Services.

1. Who this applies to

1.1 Coverage

This Agreement applies to all of the Services. Some parts only apply to certain packages, and where that is the case we say so.

1.2 Eligibility

You must be at least 18 and able to enter into a contract. If you use the Services for a business, you confirm you are allowed to agree to this Agreement for that business.

1.3 Changes to this Agreement

We may update this Agreement from time to time. We will give you at least 30 days notice by email before a change that affects you takes effect, unless the change is needed for legal reasons. If you do not agree with a change, you can cancel before it takes effect.

2. Your account and the Services

2.1 Your account

Some Services need an account. Please give us accurate details and keep them up to date. You are responsible for keeping your login details safe and for what happens under your account.

2.2 Account security

Tell us straight away if you think someone has used your account without permission.

2.3 Changes to the Services

We keep improving the Services, so features may change. If we remove or materially reduce something that is part of your package, we will tell you first, and you can cancel without an exit fee.

2.4 Other providers

The Services connect with other providers, such as Google, phone carriers, payment processors and social media platforms. We are not responsible for those providers or their services, and their own terms apply to your use of them.

3. Prices, payments and cancelling

3.1 Prices

Prices on our website are per location, per month, in Australian dollars and do not include GST unless we say otherwise. GST is added to your invoice. Readiness is a one-off fee for the set-up work done before the monthly work starts.

3.2 Payment

Payments are processed by a third-party payment processor. By giving us your payment details, you authorise the processor to charge your payment method for the fees you have agreed to. We do not store full card numbers.

3.3 Free trial

The Reputation package starts with 14 days free. If you cancel before the 14 days end, you pay nothing. If you do not cancel, your monthly subscription starts when the trial ends.

3.4 Paying monthly or quarterly

If you pay monthly, your subscription renews each month until you cancel. If you pay three months at a time, readiness is included and your subscription renews each quarter until you cancel. Quarterly subscriptions stop at the end of the quarter you cancel in.

3.5 Cancelling

There is no lock-in and no exit fee. You can cancel at any time by emailing info@officestaff.ai. Cancelling stops your next payment. Fees for a month or quarter that has already started are not refunded.

3.6 Readiness

Readiness pays for the one-off set-up work, such as rebuilding your Google profile, setting up your AI Receptionist or building your website. The work starts straight after your set-up call.

• If you cancel before your set-up call, we refund your readiness in full.
• After your set-up call, readiness is not refunded, because the work has started.
• Anything we have done is yours to keep, such as your rebuilt Google profile, your cleaned customer list and your website content.
• If you are not happy with the set-up work, tell us and we will fix it.

3.7 Included allowances and top-ups

Some packages include a set number of text messages or AI Receptionist minutes each month. We will tell you before you get close to your allowance. Top-ups are charged at the price shown on our website at the time. Unused allowances do not roll over.

3.8 Unlimited minutes

Unlimited minutes means we do not charge per minute or per call. It covers one business line for your own business, used in the normal way. It does not cover reselling, automated or bulk calling, or use for other businesses. If use is far above what is normal for a business your size, we will talk to you before changing anything.

3.9 Questions and disputes

If something is not right, please contact us first at info@officestaff.ai or on +61 2 8403 2818. We aim to reply within one business day. We ask that you contact us before raising a dispute with your bank, because we can usually sort it out faster ourselves. This does not limit your rights under the Australian Consumer Law or with your bank.

3.10 Non-payment

If a payment fails or is reversed, we may pause the Services until it is paid.

4. Your responsibilities

4.1 Lawful use

You must use the Services only for lawful purposes and in a way that does not harm anyone else.

4.2 Things you must not do

• Break any law, including privacy, spam and intellectual property laws.
• Send messages to people who have not agreed to receive them, or who have unsubscribed.
• Pretend to be someone else, or mislead people about who you are.
• Harm or exploit children.
• Upload viruses or harmful code.
• Try to get into the Services, or someone else's account, without permission.
• Copy, reverse engineer or resell the Services.
• Interfere with or disrupt the Services.

4.3 Your customers' details

When you give us your customer list, you confirm you collected those details lawfully and are allowed to contact those customers. Messages to your customers go out in your business name with a way to unsubscribe, and we stop contacting anyone who unsubscribes.

4.4 Honest reviews

Review requests go to every customer in the same way, whether they had a good experience or not. We do not filter out unhappy customers before they are asked for a review, and we do not offer rewards for reviews. This keeps you within Google's rules and Australian consumer law.

4.5 The AI Receptionist

• You are responsible for the information you give us about your business, such as your services, prices, hours and booking rules. Please tell us when it changes.
• The AI Receptionist tells callers that calls are recorded, and says it is an AI assistant if asked.
• It is not an emergency service. It does not replace calling 000 or your own emergency procedures.
• It can make mistakes. Please check bookings and messages it sends you, and tell us if something needs fixing.

4.6 Your content

You keep ownership of the content you give us, such as your logo, photos, text and customer details. You give us permission to use it only to provide the Services to you.

4.7 No guaranteed results

We cannot guarantee a particular number of reviews, calls, bookings or a position on Google. Nobody honest can. We do the work set out in your package and show you what is happening each month.

5. Your website, listing and data

5.1 What stays yours

Your domain name, your Google Business Profile, your content and your customer list are always yours. If you leave, we give you access to them.

5.2 Websites we build

The website in your package is built and looked after as part of your subscription. If you cancel, you can keep the site for $99 a month, which covers hosting, security and changes, or buy it outright for a one-off $1,500. Otherwise we take it down and you keep your domain and content.

5.3 Privacy

Our Privacy Policy explains how we handle personal information. It forms part of this Agreement.

5.4 Text messages

If you agree to receive text messages from us, you can opt out at any time by replying STOP.

6. Intellectual property

The software, systems and materials we use to provide the Services belong to us or our licensors. We give you a limited, non-transferable right to use the Services for your own business while your subscription is active. You must not copy, resell or reverse engineer them, or use our name or logo without our written permission.

7. Pausing and ending the Services

7.1 By us

We may pause or end the Services if you seriously breach this Agreement, do not pay, or use the Services for fraud or unlawful activity. Where we can, we will tell you first and give you a chance to fix the problem.

7.2 By you

You can end the Services at any time by cancelling, as set out in section 3.5.

7.3 After the Services end

Your right to use the Services stops. Sections about payment, intellectual property, liability and disputes keep applying.

8. Your rights under the Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts or changes those guarantees or your rights and remedies under them.

Apart from those guarantees, and to the extent the law allows, the Services are provided as they are. We do not promise they will always be available or free of errors, but we will fix problems as quickly as we reasonably can.

9. Limits on our liability

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits, revenue, data or business opportunities. Where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the Services again or paying the cost of having them supplied again. In any other case, our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Your responsibility to us

You agree to cover our reasonable costs if a claim is made against us because you broke the law or this Agreement, for example by giving us customer details you were not allowed to use. This does not apply to the extent the loss was caused by us.

11. Law and disputes

11.1 Governing law

This Agreement is governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.

11.2 Sorting out disputes

If there is a dispute, please contact us first so we can try to sort it out together. If we cannot resolve it within 30 days, either of us may refer it to mediation before going to court. This does not stop either of us seeking urgent relief from a court, or stop you making a complaint to a regulator.

12. Events outside our control

Neither of us is responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, pandemics, government action, or outages at carriers, Google or other providers.

13. General

• If part of this Agreement cannot be enforced, the rest still applies.
• You may not transfer this Agreement to someone else without our written consent. We may transfer it as part of a sale or restructure of our business, and will tell you if we do.
• This Agreement, our Privacy Policy and any written package details are the whole agreement between us about the Services.
• We may send notices to the email address on your account.

14. Contact us

• OfficeStaff AI Pty Ltd
• ABN 12 695 104 155
• Surfers Paradise, Queensland, Australia
• Email: info@officestaff.ai
• Phone: +61 2 8403 2818